Every client is unique.
We are professional listeners working hard to uncover the goals, challenges, and opportunities of our clients and their users.

User Experience Design

Interaction Design

Planning ten steps ahead in every direction, we figure out all interface interactions down to the smallest detail.

Information Architecture

We think holistically to organize all content and data into hierarchical structures that are clear to users.

data visualization

We turn complex, multi-variate data into actionable information through visualizations and user-manipulated interfaces.

process and journey mapping

All the touch points a customer or employee has with an organization are important. We go beyond the screen to design processes that flow successfully for everyone.

User Research

Usability Testing

We observe real users interacting with your product or prototype. We then analyze the data and offer actionable recommendations. Don’t have a prototype, we can create one for you!

UsER INTERVIEWS

Listening to users is key to understanding their lives, motivations, and real experiences. We interview users to get at the heart of their needs and wants to offer strategic recommendations to our clients

diary studies

Users record their thoughts and actions over time to help you understand real-world behavior and understand any gaps that could be great opportunities for improvement and innovation.

Contextual Inquiry

We observe and listen to people in real environments to figure out what makes them tick and what their processes are. With an open mind and fresh eyes, we holistically examine the experience from end-to-end to find the pain points, opportunities, and issues that are often overlooked.

UX coaching

We know that everyone who makes a digital product is a user experience designer. We are happy to serve as a trusted adviser to help guide you in the journey of making something wonderful for your users. Whether it's helping you develop a user centered process, coaching you in user research or prototyping, or recommending techniques or resources, we are here to help.

all services

We are a consultancy focusing on user experience design and research for desktop and mobile websites and applications, both public facing and internal. We are also interested in overall customer and employee workflow experience beyond the screen.We specialize in UX; we are not visual/graphic designers or coders. We can provide a strategic package of recommended services to each client or you can choose à la carte. Below is a list of the specific user experience activities and deliverables we typically provide. If you want more information about what any of these services entail, contact us.

  • Axure Prototyping

  • Axure Widget Library and Template Development

  • Card Sorting

  • Competitive Analysis

  • Contextual Inquiry

  • Customer Journeys

  • Diary Studies

  • Functional Specifications

  • Heuristic Evaluation / Expert Usability Review

  • Personas

  • Responsive UX Strategy and Design

  • Requirements Definition

  • Site and Application Mapping

  • Stakeholder Interviews

  • Task Analysis

  • User Centered Design Process

  • User Experience Strategy

  • User / Process Flows

  • User Interviews

  • User Questionnaires

  • User Research Plans

  • User Research Recruiting Screeners

  • Usability Testing / User Testing

  • Usability Testing Moderation Guides

  • Usability Testing Training

  • UX Project Scoping and Planning

  • UX Training

  • Wireframes